FAQ

1. What materials are your jewelry pieces made of?

  • Our jewelry pieces are made of high-quality metals such as sterling silver and stainless steel.

2. Are your jewelry pieces hypoallergenic?

  • Yes, our jewelry pieces are hypoallergenic and suitable for sensitive skin. However, if you have specific allergies or sensitivities, please refer to the product descriptions for detailed information on materials used.

3. How should I care for my jewelry?

  • We recommend storing your jewelry in a clean, dry place away from direct sunlight and avoiding contact with water, chemicals, and abrasive substances. Refer to our jewelry care guide for detailed care instructions.

4. Do you offer custom jewelry designs?

  • At this time, we do not offer custom jewelry designs. However, we frequently release new collections featuring a variety of styles to suit different preferences.

5. Can I return or exchange my jewelry if I'm not satisfied with my purchase?

  • No, at this time we are not allowing returns or exchanges. If you item was received damaged, please email contact@taylorsoriginals.com for further assistance.

6. How long does shipping take?

  • All orders are processed within one week of the order date and shipped via USPS Mail. Please allow 2-3 business days for delivery after your order has been shipped. Delivery times may vary depending on holidays and inclement weather.

7. Do you ship internationally?

  • Yes, we do ship internationally.

8. Are your jewelry pieces ethically sourced?

  • Yes, we are committed to ethical sourcing practices and work closely with our suppliers to ensure that our materials are responsibly sourced and sourced from ethical suppliers.

9. How can I contact customer support?

  • You can reach our customer support team via email at contact@taylorsoriginals.com or through our live chat feature on the website. We strive to respond to all inquiries within 24-48 hours.

10. Are your pieces made for those with larger wrists?

  • We strive to be inclusive at Taylor's Originals by making most of our pieces with an adjustable catch. However, our bangles are one size and may be snug on larger wrists.